Definitions
Key terms used in this policy are defined to help you understand how we process data in the context of enterprise application services and professional engagements.
Data Collection
We collect data in three main ways: data you provide directly, data collected automatically through technical means, and data received from third parties where applicable. Collected data types depend on the service and the relationship with LogicMApps.
Data You Provide
When you engage with LogicMApps, you may provide the following types of personal and business information:
- Business contact information (name, job title, company, email address).
- Account credentials and authentication details when you register for portals or services.
- Project-related data required for configuration, such as system architecture details and technical contact points.
- Billing and invoicing information needed to process payments and subscriptions.
- Customer support communications, feedback, and professional services documentation.
- Any other information you voluntarily submit while interacting with our services or sales team.
Automatically Collected Data
We collect technical and usage information when you use our website and services to help operate and improve them.
- Usage metrics and analytics such as page visits, feature usage patterns, and session durations.
- Device and browser information, IP address, and general geographic location based on IP.
- Logs generated by hosted services for monitoring and security purposes, including timestamps and error traces.
- Performance telemetry from deployed applications when instrumentation is enabled as part of delivered solutions.
- Cookies and similar tracking technologies used to manage sessions and measure site traffic.
- Aggregated and anonymized data derived from collected information for reporting and improvement.
Third-Party Data
We may receive data about you from third parties where necessary to provide services or to complete transactions.
- Identity and professional contact details provided by business partners or resellers as part of client onboarding.
- Payment processors for billing and transaction records required to complete purchases.
- Cloud infrastructure providers and managed service vendors that process telemetry and logs on our behalf.
Purposes of Processing
We process personal data for specific, limited purposes tied to the services we deliver and the lawful basis for the processing.
- To provide and maintain the services you purchase or subscribe to, including technical support and maintenance tasks.
- To perform contractual obligations and project work such as deployments, migrations, and configuration.
- To communicate account information, security notices, and service-related announcements.
- To process payments, invoices, and manage billing relationships.
- To monitor and improve service performance through aggregated telemetry and operational metrics.
- To comply with legal and regulatory obligations relevant to records and audits.
- To contribute and respond to security incidents and protect service integrity.
- To conduct anonymized analysis and internal research aimed at improving our offerings.
Legal Basis for Processing
Where applicable, we rely on recognized legal bases to process personal data in relation to the services provided.
- Performance of a contract with you or your organization, necessary for delivering ordered services.
- Legitimate interests, such as maintaining security, improving services, and preventing abuse, balanced against privacy rights.
- Compliance with legal obligations, including recordkeeping and regulatory reporting requirements.
- Consent where required for marketing communications or optional features; consent can be withdrawn where applicable.
Applicable Privacy Frameworks
For customers and users covered by the EU General Data Protection Regulation (GDPR), we aim to comply with applicable obligations and support data subject rights in cross-border contexts where relevant.
- Access: you may request access to the personal data we hold about you.
- Rectification: you may request correction of inaccurate or incomplete data.
- Erasure: in certain circumstances, you may request deletion of personal data we control.
- Restriction: you may request restriction of processing in specific situations.
- Data portability: where technically feasible, we can provide data in a commonly used format.
- Objection: you may object to processing based on legitimate interests, subject to statutory exceptions.
Cookies and Tracking
Cookies and similar technologies are used to support site functionality, remember preferences, and collect analytics.
We use session cookies, persistent cookies, and third-party analytics cookies. Some cookies are essential for site operation, while others support performance measurement and user preferences.
Cookie categories include: Strictly Necessary, Performance & Analytics, and Functional. Marketing cookies are not used by default and require consent where applicable.
Most browsers allow you to control cookies via settings. You can delete or block cookies, though this may affect site functionality. We provide cookie consent controls on initial site access.
View our cookie policy for details
Data Sharing and Disclosure
We limit data sharing to third parties required to deliver services, process payments, or meet legal obligations. Disclosures are governed by contracts and security requirements.
- Service providers that host infrastructure, deliver email, or provide analytics on our behalf.
- Payment processors and billing partners when processing transactions.
- Professional advisors and auditors for compliance and contractual needs.
- Law enforcement or regulators when compelled by lawful requests.
- Corporate affiliates and subcontractors involved in delivering contracted services.
- Potential buyers or supporter in connection with a business transaction, subject to confidentiality safeguards.
International Data Transfers
LogicMApps operates with global cloud providers and may transfer data across borders to deliver services. Transfers are undertaken with appropriate safeguards and contractual protections in place.
Where data is transferred internationally, we rely on standard contractual clauses, data processing agreements, and other lawful mechanisms to protect personal data.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, to meet contractual obligations, and to comply with legal requirements.
Account and profile information is retained for the term of the service agreement and for a reasonable period afterward to support records and potential reactivation.
Support tickets, correspondence, and project documentation are retained according to project needs and legal obligations, typically for a defined retention period set in contractual terms.
System logs and telemetry are retained for operations, security monitoring, and incident contribute according to our retention schedules, then archived or deleted.
When retention periods expire or upon valid deletion requests, we remove personal data from active systems and, where feasible, purge backup copies in accordance with internal procedures.
Security Measures
We implement technical and organizational measures designed to protect personal data appropriate to the risk, including access controls, encryption, monitoring, and secure development practices. Security controls are regularly reviewed and updated as part of our operational processes.
- Role-based access controls and least-privilege principles for production systems.
- Encryption at rest and in transit for sensitive data where supported by service architecture.
- Regular vulnerability scanning, patch management, and incident response planning.
User Rights
Depending on your jurisdiction, you may have rights regarding your personal data. Requests are handled in line with applicable law and our internal procedures.
- Right to access personal data we hold about you.
- Right to correct inaccurate or incomplete data.
- Right to request deletion of personal data where legal grounds permit.
- Right to restrict or object to certain types of processing.
- Right to data portability where processing is based on consent or contract and technically feasible.
- Right to withdraw consent for processing activities based on consent without affecting prior processing.
- Right to lodge a complaint with a supervisory authority where applicable.
- Right to be informed about automated decision-making and profiling where used.
How to Make a Rights Request
To exercise your rights, contact us with a clear description of the request and sufficient details to identify the relevant records. We may request identity verification to protect privacy and security.
We aim to respond to valid requests without undue delay and within any timeframes required by applicable law. Complex requests may require additional time and we will notify you if extensions are necessary.
Marketing Communications
We may send administrative and marketing communications where permitted. Marketing messages are only sent to contacts that have opted in or where there is an existing professional relationship and local rules allow such communication.
Marketing emails include unsubscribe instructions. You may also contact us to update preferences or opt out of marketing communications.
Children's Privacy
Our services are directed to businesses and professionals. We do not intentionally collect personal data from children under applicable age thresholds in the course of providing our enterprise services.
Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites. Review the privacy policy of any third-party site you visit.
Changes to This Policy
We may update this policy to reflect operational changes or legal requirements. Material changes will be communicated through appropriate channels such as the website or direct notice to customers. Revisions include the effective date shown at the top.
